“Beware of what you wish for, lest it come true!”
 
So the saying goes.
 
But among the thousands of customers who have suffered through the torturous, overdrawn timeshare sales presentation… who hasn’t wished the pitch was shorter?
 
A LOT shorter.
 
Count Jeff among those thousands. 
 
We read Jeff’s frustrated story about what happened when he got his wish for a shorter presentation among the hundreds of complaints against Capital Vacations on file with Better Business Bureau.
 
“I have a timeshare (2 bd, 2 bth, oceanfront) fully paid and was only paying annual maintenance fees along with periodic assessments. The maintenance fees were going up year over year but still my timeshare week was paid for!” 
 
“Before my visit this year, I received notice that the Board of my property has decided to partner with Capital Vacations to manage the property and I needed to attend a meeting at the office. I scheduled that meeting and attended during my regular visit.”
 
“After 4 hours, LOTS of confusing talk and contracts from their representative, I’m now in the hole for $20K+ and not sure what it is I actually purchased…the pleasure of being a Capital Vacations victim I guess!”
 
No wonder Jeff wished any future presentations would be shorter!
 
“I was told I had to go to a New Owner’s Workshop, which I just did this past week. I decided earlier that I would not spend more than 90 minutes and NOT give them one more!!!” 
 
That’s one way to keep the presentation short.
 
“The presenter came in, apologized that his computer wasn’t working and told us the intended hour-long presentation would be just a few minutes and that we were to tell everyone it was an hour and was a ‘great’ presentation.” 
 
Jeff didn’t mean that short!
 
“This meeting was to instruct me on how to get the best use of my points and I LEARNED NOTHING ABOUT THIS!!!!!! What could he show/teach me in 10 minutes about accessing the website, using my points, etc.?”
 
Not much, we’re guessing.
 
“After the BRIEF presentation, the salesperson picked me up, escorted me to his cubicle and asked if I had any questions. He knew nothing about me or my account!” 
 
“When I told him I was not going to spend more money, he dropped me like a hot potato.”
 
The briefest timeshare meeting of all!
 
“I will be seeking legal counsel to get out!!”
 
That’s one wish for Jeff we hope comes true.  
 
Travis Bary is the co-president of Capital Vacations. Let’s email Travis at tbary@capitalvacations.com and ask him to spend as much time helping customers as his company does trying to upsell them.
 
It would also be nice if Jason Gamel was more involved in timeshare wish fulfillment – in a positive way. Jason’s the President and CEO of the American Resort Development Association (ARDA), which represents timeshare companies in Washington, DC.  Email him at jgamel@arda.org to find out what he thinks of the way Capital Vacations gives short shrift to customer support.
 
Wish things were different with your timeshare company? Use the contact information in this list of ARDA VIPs to let then know.
 
Do you regret a timeshare wish you made? Let us know at info@timesharefacts.com. 
 
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