Have you ever just imagined… 
 
…walking into a timeshare sales presentation… and just saying…“No!”
 
“Nope!” “Not doing it!!” “Not this time!!!”
 
Many regretful timeshare customers have told us how they started out saying no…they weren’t interested or couldn’t afford it.  But then, there was the relentless sales pressure.  Or the false promises and accommodations –  “We’ll buy it back”…“You can make money with your timeshare” – that just were never true.
 
But what would happen if someone really was able to stand up to those unscrupulous timeshare sales agents?   
 
Well, Presteen gave us a little window into that exact situation. We found her story among the hundreds of complaints against Capital Vacations on file with the Better Business Bureau.  Here is how she describes what happened next.
 
“Brought my mother for a vacation offered by Capital Vacations. I had to attend the owner’s presentation.”
 
Of course.
 
“This 120-minute presentation turned very ugly when the representative was told by myself that I had no intent to upgrade or make further purchases with Capital Vacations.”
 
What happened next?
 
“She was nice to start but then turned very nasty.”
 
Timeshare sales agents really do get frustrated when they can’t turn a sale.
 
“I explained the (required) 120 minutes was approaching and that I would like to leave at such time.” 
 
Did the sales agent resigned herself to the fact that Presteen wouldn’t be purchasing an upgrade and let Presteen and her mother leave?
 
Of course that didn’t happen!
 
“She was insistent on keeping me and mom there for three hours, probably more, if I had allowed it to go on.”
 
Apparently, at Capital Vacations “No” doesn’t really mean “No.”
 
“They brought manager after manager to try to change my mind and made like I had no common sense for not upgrading.”
 
So it’s not just the sales agents that can’t understand “no,” but Capital Vacations’ management too!
 
Once Presteen and her mother managed to make it out without buying an upgrade, something odd happened for the rest of their stay. Instead of getting clean sheets…
 
“My sheets were turned inside out on my bed and mother’s. Coincidence? Maybe not, probably not.” 
 
Doesn’t sound like Capital Vacations takes refection very graciously.
 
“Anyhow, buyer be very aware of Capital Vacations. They are rude, unprofessional and the product *****.”
 
We can’t say for sure what Presteen meant by “*****”, but we can guess – and you can too.
 
Fortunately, there’s no guesswork involved in determining who sets the tone at Capital Vacations.
 
That would be Travis Bary, the co-president of Capital Vacations. Let’s email him at tbary@capitalvacations.comand tell him that “no means no” should be true even at Capital Vacations.
 
Perhaps Jason Gamel can help send that message. He’s the President and CEO of the American Resort Development Association (ARDA), which represents timeshare companies in Washington, DC. Let’s email him at jgamel@arda.org and see if he’s willing to tell Capital Vacations that “no means no”.
 
We should also contact Kenneth McKelvey. He’s the chairman of ARDA’s Resort Owners Coalition, which claims to represent timeshare owners, but he’s also an executive consultant to Capital Vacations. Email him at consumer@arda-roc.org to find out whether he believes “no means no.”
 
Need to just say no to something your timeshare company is doing? Use the contact information in this list of ARDA VIPs to let your company’s leaders know.
 
Does your timeshare fail to understand that “no means no”? Let us know at info@timesharefacts.com. 
 
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