It might be hard to believe but, every once in a while, even we here at Timeshare Facts like to take a step back…reflect…and ask ourselves, “Are we being too hard on Hilton?”
But then we look at hundreds of complaints against Hilton Grand Vacations at places like the Better Business Bureauand Reddit and wonder, “Is it even possible to be too hard on Hilton?”
For example, when you look at this Reddit posting, you can see how all the parts of the Hilton empire are working hand in glove to suck people into their timeshare scheme:
“This is a scam!”
Well…that opening certainly doesn’t leave much open to interpretation.
“While making reservations with Hilton over the phone, I was asked if I wanted to purchase a Hilton Grand Vacation package. It included 4 days/3 nights at a hotel in Chicago for $350 to be booked within a year or so after I paid for it.”
“I asked multiple times if there was any catch to this. I was told absolutely not – I was a valued Hilton Honors member and this was a vacation package exclusive for Hilton Honors members. I accepted the deal and paid $350.”
Like we said, it all works hand … in … glove.
“However, when I went to book the hotel for the specific dates we wanted a couple of months later, I was told we had to SIT THROUGH A 2 HOUR TIME SHARE PRESENTATION or the hotel would cost the standard rate.”
That sounds like catch to us. A BIG CATCH.
“There was ZERO mention of having to listen to a time share presentation when I paid the $350.”
“Had we known we had to sit through 2 hours at 8:30 am on the Monday after we arrive, we never would have purchased this ‘vacation.’”
There’s no doubt in this poster’s mind who is to blame.
“This was devious, misleading and dishonest, and while we will be listening to the presentation so that we are not out of more money, we will NEVER buy into this business, nor will we ever buy this package again.”
“Shame on you, Hilton!”
Seems like there is plenty of blame to go around at Hilton.
Who deserves it most?
Hilton is a big, global company. Can we really expect that someone like Chris Nassetta, President and CEO of Hilton Worldwide, is keeping track of everything that Mark Wang, the CEO of Hilton Grand Vacations, is doing?
Let’s email Chris Nassetta at christopher.nassetta@hilton.com and ask if it was his idea to funnel Hilton customers into the hands of Hilton Grand Vacations.
While we’re waiting for a reply, let’s email Mark Wang at mark.wang@hgv.com to see if he gives the same answer.
Regardless of who at Hilton is to blame, we should also email Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare companies in Washington, DC, to see if he agrees that Hilton’s tactics are “devious, misleading and dishonest,” like the Reddit post says. Jason’s email is jgamel@arda.org
Need to find who is responsible for your own timeshare company’s misleading and dishonest practices? Use this list of ARDA VIPs to ask your company’s leaders who is to blame.
Did your timeshare company team up with anyone to suck you in? Tell us who at info@timesharefacts.com
