There are so many questions that timeshare owners have for Hilton Grand Vacations. It’s really hard to guess what will create the next collective outrage.
Coercive sales tactics?
Or maybe promised buy backs that never happen?
And there are always Hilton timeshare units that are impossible to book.
And don’t get us started on the big fee increases.
It’s no wonder that hundreds of Hilton owners have raised these and so many more questions, by filing a complaint with the Better Business Bureau.
Soooo many questions.
That’s where we found this whopper.
“I am requesting that my Hilton Grand Vacations Club timeshare agreement be canceled based on your sales team using high-pressure sales tactics to entice individuals to buy timeshares.”
“Everything that was conveyed to me turned out not to be true at all.”
That’s more of a statement than a question…but keep reading.
“Your sales reps are very harassing in their approach, only caring about making a sale.”
“I have attended so many required presentations only to find out they are about upgrading.”
And after he agreed to the upgrades?
“I finally realized that I was being lied to when I learned how difficult it was to make a reservation online with resorts I wanted to visit. It was not convenient at all for me.”
So, here’s the big question:
“How is this any professional way to treat your timeshare owners?”
Unfortunately, we know the answer: it’s not!
Our owner knows it too…now.
“Your resort is all about making sales and taking people’s money.”
“Now I am burdened with something I have to pay for but cannot take advantage of.”
“It is time for me to end my relationship with Hilton Grand Vacations Club.”
It certainly sounds like that’s the case. And we hope they succeed.
It sounds like they may have a few more questions that Hilton needs to answer as well.
Let’s ask Mark Wang, the CEO of Hilton Grand Vacations, why everything Hilton sales agents told the owner turned out not to be true at all? Mark’s email is mark.wang@hgv.com.
And here’s one for Chris Nassetta, President and CEO of Hilton Worldwide: does he agree that Hilton is only about making sales and taking people’s money? Email him at christopher.nassetta@hilton.com to find out.
Let’s see if Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare companies in Washington, DC, has any answers about Hilton, one of his most prominent members. Email Jason at jgamel@arda.org to ask when he thinks Hilton will start prioritizing service over sales or people over profits?
Have some questions of your own for the leaders of your timeshare company? Use this list of ARDA VIPs to ask them directly.
What’s the most questionable thing your timeshare company has ever done? Send us your answer at info@timesharefacts.com.
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