In theory, timeshare ownership shouldn’t be that complicated.
 
In return for the money you give your timeshare company, the company gives you access to beautiful properties in beautiful locations when you’re ready to go on vacation.
 
Simple.
 
And that’s what timeshare companies like Hilton Grand Vacations promise, with every sale.
 
So it’s pretty telling that hundreds of complaints against Hilton filed with the Better Business Bureau are stories about all the ways Hilton finds ways to complicate timeshare ownership. 
 
Complex point schemes…
 
…availability (really, unavailability) problems…
 
…bewildering financing and inexplicable maintenance fees and upgrades.
 
Still, for one owner, it all comes back to the basics. Here’s the very simple complaint they made to Hilton, which they shared with the Better Business Bureau.
 
“I am writing to demand the immediate cancellation of our timeshare contract with your company.”
 
“We are deeply frustrated and disappointed. We purchased this timeshare in May 2021 after a manipulative sales pitch.”
 
Manipulative sales pitches: another way Hilton complicates things.
 
“We were promised a wide range of properties and flexible vacation options…”
 
The simplest of timeshare arrangements except…
 
“…but these promises were false.”
 
Oh.
 
“We have found it nearly impossible to book a property, while non-owners can easily secure accommodations.”
 
In other words, Hilton simply failed to deliver on its basic timeshare promise.
“Given these issues, we demand the immediate cancellation of our timeshare contract and a full refund of all associated fees and charges.”
 
That’s it. A simple plea.
 
That’s all the owner had to say. 
 
And, truly, it’s all the owner should have to say.
 
We should let Mark Wang, the CEO of Hilton Grand Vacations, know it’s not that complicated. Let’s email him at mark.wang@hgv.com to tell him that if Hilton won’t deliver the vacations it promised, owners should get their money back.
 
Let’s see what Chris Nassetta, President and CEO of Hilton Worldwide, thinks of our simple proposition. Email him at christopher.nassetta@hilton.com to find out.
 
And Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare companies in Washington, DC, should tell us whether he’s on board with our keep it simple campaign. Email him at jgamel@arda.org to ask.
 
Is your timeshare company making things unnecessarily complicated? Use this list of ARDA VIPs to ask your company’s leaders to simply stop.
  
Know of a timeshare company that can’t keep a simple promise? Tell us which one at info@timesharefacts.com 
  
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