“Our family and kid-friendly vacation ideas are guaranteed to bring your loved ones together to make memories you’ll never forget.”
 
Well, that’s at least what Hilton Grand Vacations promises on its website.
 
But after reading several of the numerous complaints about Hilton, it would seem this timeshare company has a less than friendly way of bringing families together.
 
It’s certainly NOT like the way they advertise.
 
“Spouse/Kids at Presentation” is the title of one recent Reddit post.
 
“When I was booking my presentation time today, the lady on the phone was very rude and asking about my wife and kids.”
 
Maybe her attempt to be “family-friendly”??
 
“Since we are married, she said my wife HAS to attend.”
 
Bringing families together already…by force?  For this family, though, that could be difficult. 
 
“We have a 6 & 3 year old with us.”
 
Maybe Hilton offers daycare? Kidding! Of course they don’t.
 
So, wouldn’t it be “family-friendly” to allow a parent to stay with the children?
 
“Has anyone not taken their spouse and been punished?”
 
One commenter was quick to answer.
 
“Yes, they would’ve said that when you signed up.”
 
Another also chimed in.
 
“Since you’re touring to purchase a deeded property, you’d need your wife to attend the tour as well or you’d be charged the full retail price of your hotel.”
 
So, you get penalized if a parent remains behind to watch after the little ones…
 
“Or did you take your kids for the 2 hours and punish the kids?”
 
…or the kids have to suffer through a presentation, just like their parents!
 
Either way, with Hilton, there always seems to be some form of punishment involved.
 
One commenter did offer a ray of hope.
 
“Kids, the best insurance the sales team won’t take the whole day.”
 
LOL… if only that could be true!
 
All kidding aside, it’s shameful that Hilton’s idea of a kid-friendly experience is to force everyone into a hours-long, seemingly unending timeshare presentation.
 
Let’s let Mark Wang, the CEO of Hilton Grand Vacations, know it’s time for Hilton’s policies to mature. Email him at mark.wang@hgv.com and tell him that if Hilton was truly family-friendly, they wouldn’t be requiring the whole family to sit through their sales pitch.
 
What does Chris Nassetta, President and CEO of Hilton Worldwide, think of this kind of juvenile policy? Email him at christopher.nassetta@hilton.com to demand an answer.
 
Maybe Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare companies in Washington, DC, can be the adult at the table. Email him at jgamel@arda.org to see if he’ll ask Hilton to stop punishing families.
 
Is there something your timeshare company could do to treat families better? Use this list of ARDA VIPs to contact your company’s leaders and find out.
  
Had a timeshare experience that’s far from family friendly? Tell us about it at info@timesharefacts.com 
  
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