They say you never get a second chance to make a first impression.
It turns out the first impression that Capital Vacations made with one timeshare owner was hard to erase.
That’s why the complaint the owner filed with the Better Business Bureau started with such an emphatic message:
“DO NOT BUSINESS WITH THIS COMPANY!!!”
Those are their CAPITAL LETTERS, not ours.
It’s not like they were a rookie owner who didn’t know their way around a timeshare. They owned three units for nearly 30 years with a property that Capital Vacations took over in 2024.
That’s when Capital Vacations, over the course of an EIGHT HOUR PRESENTATION, convinced them to convert their units into Capital Vacations points.
It didn’t go well.
“We were LIED to in our initial sales meeting about the status of our deeds as well as how we would be able to use Capital’s point system.“
“The fact of the matter is that we were 100% satisfied with what we had owned for 29 years.”
“We were told our deeds were worthless and we would have no deposits made into Interval Internationals system which we could trade with.”
Based on the many other stories we’ve read about what happens when Capital Vacations takes over a property, that sounds like par for the course.
“Our maintenance fees were HALF what they are now and we could vacation TWICE as many weeks with the points we had versus the points we now have.”
Clearly, they are unimpressed with Capital’s management.
“We will NEVER recommend Capital to anyone and if asked while vacationing whether or not we like our ownership we will answer with a firm hard NO.”
They are determined to make sure that no one else gets the wrong impression of Capital Vacations, either.
“Capital has been given over $45,000.00 and I am guessing they want more $$ for us to be able to exit our ownership with them while they now have our deeds as well.”
“We feel like we are stuck and we’re taken advantage of.”
The truly impressive thing here is just how much Capital Vacations has managed to squeeze out of the owners of the properties it takes over.
And that really isn’t something you should be proud of – or is it?
Let’s ask Travis Bary, the co-president of Capital Vacations. Email him at tbary@capitalvacations.com to see whether getting recommendations like “DO NOT DO BUSINESS WITH THIS COMPANY” is something he boasts about.
Let’s also check in with Jason Gamel, the President and CEO of ARDA, the trade association for the timeshare industry. Let’s see if that’s the kind of impression he wants one of the industry’s leaders to be leaving with customers.
Unimpressed with your timeshare company’s management? Use the information in this list of ARDA VIPs to let them know.
Does your time share company MAKE YOU WANT TO SCREAM? Tell us why at info@timesharefacts.com.
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