Popular in the 1980s was a deadpan standup comic whose sense of humor was short, dry and ironic.
There was classic short joke he told about his neighborhood food store: “I went down the street to the 24-hour grocery. When I got there, the guy was locking the front door. I said, ‘Hey, the sign says you’re open 24 hours.’ He said, ‘Yes, but not in a row.’”
To our knowledge, this comic was never a Hilton Grand Vacations timeshare owner, but he would totally recognize how Hilton owners feel.
Much like the 24-hour grocery store, Hilton promises owners that they can get into the properties they want anytime.
The reality, of course, is that Hilton frequently tells its disappointed owners, “Yes, but not anytime you want.”
Take this example we found among the hundreds of complaints that owners have filed against Hilton with the Better Business Bureau.
“We are writing to formally request the termination of our current timeshare agreement.”
“The promises made during the timeshare presentation have proven to be misleading.”
Hmm. That’s the kind of funny business that doesn’t make you laugh.
“Despite being assured that we would save money and have the flexibility to visit our daughter at college at any time, the reality has been quite different.”
“The difficulty in making reservations, especially for peak periods, has made it nearly impossible for us to utilize the program as intended.”
Like we said, Hilton didn’t mean, “anytime you want.”
“When attempting to book a trip to visit our daughter, we encountered a lack of availability at three different locations, particularly during the weekends.”
“The available options during the week would consume an excessive amount of points for a room that did not meet our needs.”
Sounds like another story our comic tells: “I went to the General Store; they wouldn’t let me buy anything specific.”
Or as our owners found: “This inconsistency and inconvenience have left us deeply disappointed, especially considering our longstanding membership with Hilton Honors.”
Sadly, as the comic has noted, “Experience is something you don’t get until just after you need it.”
This owner’s experience with Hilton turned out to be no laughing matter.
And that’s something we should tell Mark Wang, the CEO of Hilton Grand Vacations. Let’s email him at mark.wang@hgv.com and ask when Hilton is going to get serious about keeping its promises to owners.
We should also put the spotlight on Jason Gamel, the CEO and President of the American Resort Development Association (ARDA), the trade association of the timeshare industry. Email him at jason.gamel@arda.org to ask why he keeps humoring Hilton’s failure to deliver what it promises owners.
Something funny about how your timeshare company does business? Use this list of ARDA VIPs to deliver a punchline to your company’s leaders .
Nothing amusing about how your timeshare experience? Tell us why at info@timesharefacts.com
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