Have you ever been so frustrated, you just wanted to shout out loud at the universe?
Or maybe shout out loud… hoping it’s not just you… that you aren’t alone in your frustration?
Kinda like this pretty simple question that someone posted to the universe…on Reddit:
“Anyone have experience with Hilton Grand Vacations?”
Holy moly.
The Reddit universe answered back… Boy, did they ever!
And it wasn’t positive.
In fact, the response from one Hilton customer was pretty direct.
“DO NOT BUY ANTYHING FROM THEM!”
Not exactly a ringing endorsement, is it?
Another had a few choice words about Hilton’s performance.
“I cannot stress enough how disappointed I am with Hilton Grand Vacations.”
“It’s clear that their primary goal is to keep your money without providing the promised service.”
Some warned about listening to Hilton’s promises, after their own run-ins with the company.
“Worst of the worst. Cannot believe they even exist as a company. Stay away at all costs. Not even worth sitting through to get a crappy deal on whatever they are offering.”
It sure doesn’t sound like Hilton Grand Vacations generates much love for the Hilton name.
“What was a reasonably good but pricey program turned into a horror show. I reached Elite Premier but the maintenance fees became unbearable. I lost thousands.”
It would seem that a company, with a known brand like Hilton, would attract more appreciation and loyalty…and would want to encourage more business by word of mouth and testimony.
But the universe… at least according to customers shouting it out on Reddit, would seem to have a difference impression.
“I once ran into the CEO Mark Wang in Orlando. Awful man…a dishonest, impeccably dressed cult leader who is full of himself.”
Ouch!
That’s not the kind of reputation anyone wants to have.
But it seems to be the one Mark Wang is creating as CEO of Hilton Grand Vacations. Let’s ask him if he thinks it’s helping him or Hilton by emailing him at mark.wang@hgv.com.
Does Chris Nassetta, President and CEO of Hilton Worldwide, think reviews like these are good for the Hilton brand? Let’s email him at christopher.nassetta@hilton.com to find out.
And do you suppose that Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC, is happy with what Mark Wang is doing for the reputation of the industry? Email Jason at jgamel@arda.org and see.
Maybe it would actually help Hilton to have a standard to which Hilton Grand Vacations could be held? Maybe something that could act like an overdue “bill of rights” to prevent timeshare consumers from being sold a dream and delivered a nightmare.
Something like the Timeshare Transparency Act (S.3502) which was introduced last December by U.S. Senator John Curtis (R-UT) and Senator Adam Schiff (D-CA).
The Timeshare Transparency Act (TTA) sets out clear, commonsense requirements for timeshare companies, so consumers understand exactly what they are purchasing:
- Total Cost Disclosure: Requires a single document itemizing all acquisition and maintenance costs (including fee increases).
- 14-Day Cancellation Period: Grants buyers in all states a 14-day, penalty-free period to cancel contracts.
- Exit Options: Requires clear, documented procedures for exiting ownership.
- Review Period: Allows buyers to review documents privately without high-pressure sales staff present.
- FTC Enforcement: Empowers the Federal Trade Commission to enforce these regulations.
If you agree, contact your U.S. Senators and U.S. House Representative. Tell them you support the Timeshare Transparency Act (S.3502). Share your own timeshare horror story. Tell your representatives you’re tired of seeing families “misled and flat-out lied to” by an industry that seems to value profits over fairness and transparency.
- Find your Senator: senate.gov
- Find your Representative: house.gov
What kind of reviews would you give your own timeshare company? Use this list of ARDA VIPs to share your reviews with your timeshare company leaders.
What would you prefer for others know about your timeshare company? Tell us at info@timesharefacts.com
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