My, my, my.
 
It seems we’ve really struck a nerve.
 
Those horror stories we’ve shared about Hilton Grand Vacations…
 
…drawn from the hundreds of complaints on file with the Better Business Bureau and even online with Reddit …
 
… well, those stories have left our inbox here at Timeshare Facts quite full of emails sharing even more testimonials about the deceitful and disrespectful treatment owners have received at the hands of Hilton.  
 
Some of our examples sounded pretty familiar to Robert.
 
“What I read about the treatment of timeshare owners are experiencing, I can say, ‘ditto,’ ‘ditto,’ ‘ditto.’”
 
“It appears to be a common thread of dishonesty among most, if not all, timeshare companies. I previously owned timeshares with Diamond Resorts who sold the company to Hilton, and the dishonesty continued.”
 
“Just keep on exposing them and perhaps changes for the better will be made.”
 
Don’t worry, Robert, we will.
 
Another Hilton owner, Bruce, knows just how Robert feels.
 
“I was at the highest level of eligibility before [Hilton’s] acquisition of Diamond. The new designation they sold me said it would maintain my level and give access to Diamond resorts.” 
 
“Now they have announced another new level that I have to buy into to get more available dates at Hilton Grand Vacations and Diamond.”
 
“It is a shell game scam!!!!”
 
Take it from someone who knows.
 
As sad as we feel for Hilton owners like Robert and Bruce, we were glad to learn that Beverly was able to avoid Hilton’s clutches thanks to Timeshare Facts.
 
“SHAME ON HILTON and their business practices and tactics! It’s time to end Hilton’s rescission runaround.” 
 
“I’m glad that I heard about this before I go to Orlando Hilton for an upcoming presentation…FORGET ABOUT IT!”
 
“Hilton is hurting the entire industry’s image. LIVE UP TO YOUR OBLIGATIONS HILTON!”
 
Thanks Beverly. We couldn’t have said it better ourselves.
 
The sentiments we’ve heard from so many of you should be of concern to a couple of folks we HAVEN’T heard a peep from.
 
First, there’s Mark Wang, the CEO of Hilton Grand Vacations. Despite the dozens of Hilton horror stories we’ve highlighted, owners are getting the silent treatment from him. Let’s email him at mark.wang@hgv.com and ask if he even cares.
 
The same is true of Chris Nassetta, President and CEO of Hilton Worldwide. Despite the damage to Hilton’s reputation these stories must cause, owners have heard nothing but crickets from him. Email him at christopher.nassetta@hilton.com to see if he can spare a few words for them.
 
As you can tell from the emails we’ve shared, Hilton’s behavior isn’t doing anything positive for the timeshare industry as a whole. Yet, Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC, has had little to say. 
 
Let’s send him an email at jgamel@arda.org to see what words of wisdom he might have about Hilton’s low standing among its own owners.
Perhaps the timeshare industry will finally pay attention if there is federal legislation that prevents timeshare consumers from being sold a dream and delivered a nightmare.  

The Timeshare Transparency Act (S.3502), a bi-partisan bill introduced by U.S. Senator John Curtis (R-UT) and Senator Adam Schiff (D-CA) seems to be just the answer.  This legislation sets out clear, commonsense requirements for timeshare companies, so consumers understand exactly what they are purchasing:  

• Total Cost Disclosure: Requires a single document itemizing all acquisition and maintenance costs (including fee increases).
• 14-Day Cancellation Period: Grants buyers in all states a 14-day, penalty-free period to cancel contracts.
• Exit Options: Requires clear, documented procedures for exiting ownership.
• Review Period: Allows buyers to review documents privately without high-pressure sales staff present.
• FTC Enforcement: Empowers the Federal Trade Commission to enforce these regulations. 

Importantly, the bill preserves states’ rights to enact and enforce even stronger consumer protections in the timeshare marketplace.
To be considered further by the U.S. Congress, the Timeshare Transparency Act needs more support. If you agree, contact your U.S. Senators and U.S. House Representative.  Tell them you support the Timeshare Transparency Act (S.3502) and that you’re tired of seeing families “misled and flat-out lied to” by an industry that seems to value profits over fairness and transparency.

• Find your Senator: senate.gov
• Find your Representative: house.gov

Use this list of ARDA VIPs to contact your own timeshare company’s leaders and tell them they should also support this bill if they care about the way the industry is seen by consumers.  
  
And, of course, keep those emails coming to us at info@timesharefacts.com. We’re not afraid to spread the word.
  
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