“Anyone have experience with Hilton Grand Vacations?”
 
That was the simple question on Reddit we highlighted last week.  And oh baby, it was like opening a Pandora’s box, given the number of strong, negative and detailed responses about the Hilton timeshare experience.
 
To be honest, last week we just scratched the surface.
 
There simply wasn’t room to include all the choice words that customers used to describe Hilton.
 
Words like “scam,” “fraud,” and “ordeal.”
 
There were even a few that were NSFW, like this one: “Stay away from these guys. It’s the highest pressure bull**** sales tactics you’ll ever see.”
 
Oh my. 
 
But even the safe to publish reviews are…well…still a bit strong.
 
One warns, “They are complete scams. Never, ever fall for any Hilton Grand Vacation packages of any type.”
 
That was pretty to the point compared to the detail a more experienced owner reported:
 
“I am a captive owner of a HGV timeshare. HGV recently acquired a timeshare unit I bought 12 years ago. They instantly doubled the yearly maintenance fee.” 
 
“I made the mistake of accepting one of their offers, similar to the one presented above. The presentation was a 4 hour ordeal involving 4 separate sales pitches each with increasing levels of aggression.”
 
“Do not buy or accept anything from Hilton Grand Vacations and if your timeshare is being acquired by them get out while you can!!!”
 
Even the most optimistic among the Hilton owners couldn’t help but express their disappointment.
 
“I’ve stayed at the large assortment of Hilton brands for years.”
 
“So I finally went ahead ok a leap of faith with Hilton Grand Vacations.” 
 
“Well, it was a mistake.”
 
“Shockingly predatory. Deeply fraudulent.”
 
“HGV defines consumer fraud.”
 
Predatory. 
 
Fraudulent. 
 
Mistake.
 
Now, that’s a lot of choice words – but words worth sharing to help other people avoid the Hilton experience. 
 
We wonder what choice words Mark Wang, the CEO of Hilton Grand Vacations, would use to describe these reviews. Let’s find out by emailing him at mark.wang@hgv.com.
 
Does Chris Nassetta, President and CEO of Hilton Worldwide, think words like “predatory” and “scam” are helping the Hilton brand? Email him at christopher.nassetta@hilton.com to ask.
 
How about Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC? Let’s ask him if phrases like “do not buy” and “consumer fraud” are what he wants to be top of mind when people hear the word “timeshare”. You can email Jason at jgamel@arda.org.
 
Need to share some choice words with your timeshare company’s leaders? Use this list of ARDA VIPs to contact them.
  
Did we leave out any words that describe your Hilton experience? Tell us at info@timesharefacts.com 
  
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