Compared to a timeshare company sales agent, the stereotype of those used cars salespeople look like models of integrity.
 
At least a used car sales agent sells you something that actually gets you where you want to go (well, usually…at least for a while).
 
And the timeshare folks?
 
Well, take a scroll through the hundreds of complaints owners have filed with the Better Business Bureau against Capital Vacations and you’ll find there are no guarantees you’ll get anywhere with a Capital Vacations timeshare.
 
Here’s one that shows you exactly what we mean.
 
“We are filing this complaint to address the deceptive and unethical practices of Capital Vacations, which have caused us significant financial harm and rendered our timeshare useless.”
 
“We attended a presentation where we were shown brochures of enticing vacation options. After purchasing the lowest-level package, we quickly discovered it was worthless, offering no access to the destinations promised.”
 
It’s kind of like buying a car that you can’t even drive off the lot. Not even a used car sales dealer can get away with that. 
 
“Later, we were pressured into attending another presentation where [Capital Vacations]sales representatives claimed we need to upgrade to access any meaningful benefits.” 
 
Oh, you wanted a car with an engine?
 
That costs extra!
 
“Since purchasing the timeshare, we have been unable to use it any meaningful way.”
 
“Every attempt to book accommodations has been met with roadblocks, even with months of notice. For example, over 16 months and countless follow-ups, we were unable to secure a single booking for our son’s honeymoon.”
 
You wanted the car to work on the days you planned on driving?
 
You should have said so!
 
“When accommodations were available, the costs matched or exceeded prices on platforms like Expedia, making the timeshare financially impractical.”
 
You could have bought a car that actually works…for less?
 
Not our problem!
 
“The locations offered are often inconvenient and far from central attractions and the financial burden of ownership far exceed what we would spend on better accommodations elsewhere.”
 
The car won’t go exactly where you want to?
 
Sorry, not sorry.
 
“Capital Vacations has failed to deliver on every promise made during their misleading sales presentations.”
 
We think Capital Vacations’ sales practices make the used car business look pretty good by comparison.
 
We wonder how Travis Bary, the co-president of Capital Vacations, feels about that. Let’s email him attbary@capitalvacations.com to see if he has any plans for his agents to become at least as trustworthy as used car sales people.
 
You would think Jason Gamel, the President and CEO of American Resort Development Association (ARDA), the trade association for the timeshare industry, wants Capital Vacations to aim higher. Let’s email him at jason.gamel@arda.org to find out if he has any plans to get Capital Vacations to do better.
 
Are your timeshare benefits less reliable than your car? Use the information in this list of ARDA VIPs to ask your company’s leaders why that is.
 
Has your timeshare company broken all its promises? Tell us how at info@timesharefacts.com. 
 
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