Diamond “is no better than phone scammers”
“Respect your elders.” It’s one of the first lessons we teach our children. And yet...somehow it is a lesson that the adults at Diamond Resorts seem to have forgotten. Or don’t…
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Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of…
Elder Abuse at Diamond
Now there’s an email subject line that grabs your attention. Elder abuse is a pretty serious charge. But it seems justified after we read the full message from…
Diamond’s Elder Abuse is Where the Money Is
It’s probably the most quoted line from a criminal ever. The story goes that when a reporter asked Willie Sutton, whose bank-robbing career spanned 40 years, why he robbed…
Buyer’s Remorse with Diamond
Buyer’s remorse. In a recent survey, 85% of timeshare owners expressed regret about their timeshare purchase. We’re pretty sure Hilton Grand Vacations is familiar with the concept. If their owners’ disappointing experiences weren’t…
What’s Specifically Wrong with Hilton
It might surprise you to find out that we can sympathize with timeshare companies like Hilton Grand Vacations. Well, maybe just a little. After all, when you read through the hundreds of…
“Minimal Value and Maximum Frustration” at Capital Vacations
A code of ethics. It’s supposed to be the moral principles that govern – or at least guide – the behavior of an individual, an organization or even a…
Following the Money at ARDA-ROC
“Follow the money.” That’s the advice the source Deep Throat gives to reporter Bob Woodward in the movie, “All the President’s Men” as Woodword tries to get to the…
What ARDA DOESN’T Say
It’s understandable why not every timeshare owner jumps right in to read “2025 State of the Vacation Timeshare Industry”, the annual report published by the American Resort Development Association (ARDA), the…
ARDA-ROC Does What?
George Orwell’s famously dystopian novel “Nineteen Eighty-Four,” is required reading for many – if not all – of us in high school. You may recall, one of the disturbing features in the story…