“Damned if you do, damned if you don’t.”
That’s how some people describe when there are no good choices.
But for Capital Vacations it’s an important part of their highly profitable business model.
That’s what we discovered when we read the complaint about Capital Vacations that Carron filed with the Better Business Bureau, where there are hundreds of bad reports about the company.
“We bought a 4 day package to The Great Smokey Mountains for $298.66 from July 9-13th, 2024.”
“We had our Timeshare presentation scheduled [for] July 12th at 8:30 am.”
When Carron arrived, she was brought into the meeting room where the sales agent brightly asked how she was doing that morning.
“I told him not very well that I had just been informed my sister was admitted into ICU with life threatening medical condition.”
Oh no! Surely the Capital Vacations agent could sympathize.
“I asked if we could hurry [the] presentation up since we were first ones there. But he said we would have [to] sit through [the] presentation and tour.”
Well, so much for empathy.
“We asked if there would be a penalty if we couldn’t stay for the sales pitch; but, we would stay for [the] whole presentation if there was a penalty.”
“He excused himself and came back to inform us that they were going to waive the tour requirements in order for us to get on the road.”
Good news! Maybe Capital Vacations does have a heart.
“He escorted us out of the building at 9:15am. We got back to [the motel] about 9:25am, quickly packed, checked out by 10am, and on the road by 10:10am for home (19 hour drive).”
“Then today (July 18th) I received an email from Monster Reservations informing us that Capital was billing our credit card $550.00 for ‘No Tour fee.’”
WAIT…WHAT?????
“We did NOT refuse to attend – we were there – we said we would do [the] full presentation if there was a penalty. The salesperson (after he spoke with someone) said they were waiving tour requirements. Then charged our credit card $550.00 for [a] ‘non tour’ penalty?”
“Please refund the $550.00 being charged to my credit card.”
Like we said, at Capital Vacations you’re damned – and charged – if you do and if you don’t.
Travis Bary, is the co-president of Capital Vacations. Sounds like we need to strongly suggest that his company be more forgiving when customers have a family emergency. You can email Travis at tbary@capitalvacations.com.
Jason Gamel should also be concerned that Capital Vacations is condemning customers to tour fees even after they’ve been waived. Jason’s the President and CEO of the American Resort Development Association (ARDA), which represents timeshare companies in Washington, DC. Let’s Email him at jgamel@arda.org and see if he can get Capital Vacations to keep their word to Carron.
Does your timeshare offer you only impossible choices? Use the contact information in this list of ARDA VIPsto tell them to stop.
Have you been left with no good choices by your timeshare company? Share your story with us at info@timesharefacts.com.
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