“It couldn’t possibly get worse.”
That’s the sentiment of many of the complaints against timeshare companies.
Whether it’s the harassments that pass for sales pitches, the sky rocketing maintenance fees or the failed promises of easy availability, everyone assumes their timeshare company is as bad as it gets.
Until they encounter Capital Vacations.
As James and Courtney made clear in their complaint to the Florida Attorney General, Capital Vacations took matters from bad to worse when it took over their timeshare.
“I am writing to you at the Office of the Attorney General to formally lodge a complaint against Silver Lake Resorts and its managing entity, Capital Vacations.”
“Our relationship with Silver Lake Resorts began in 2010 when we purchased a timeshare in hope of enriching our family vacations. However, our experiences have significantly deviated from what was originally promised, leading to considerable dissatisfaction and financial strain.”
Obviously, Capital Vacations isn’t the only timeshare company to break its promises.
But it might be the worst one.
“Since Capital Vacations took over management, our troubles intensified. We were persuaded to transfer our points to their system with the promise of cost saving and enhanced benefits, including an upgrade in premier status and 1 million bonus points in the first year. These promises have not been fulfilled.”
Just how bad can it be?
“Our attempts to utilize our timeshare have been consistently thwarted by unavailable dates and prohibitive costs for point transfers.”
Okay. Pretty bad.
But maybe this is just about the availability?
“The financial impact on us has been severe, with high maintenance fees and annual membership renewals.”
Apparently its more.
“This is particularly unjustifiable given our difficulties in booking and the overall lack of transparency and fulfillment of initial promises.”
Seems like it’s pretty much the whole Capital Vacations way of doing business that has frustrated James and Courtney.
“Despite numerous attempts to communicate via emails and letters, we have received no response or acknowledgment of our grievances and request.”
Then again, it appears to be the total disregard for customers’ concerns at Capital Vacations.
We wonder if Travis Bary, the co-president of Capital Vacations, thinks taking his owners’ timeshare experience from bad to worse is the right direction to go. Let’s ask him by emailing him at tbary@capitalvactions.com.
Do you think Jason Gamel, the President and CEO of the American Resort Development Association (ARDA),which represents timeshare companies in Washington, DC, wishes Capital Vacations would take a different path? Let’s find out by emailing him at jgamel@arda.org.
Which direction is your timeshare company headed? Use this list of ARDA VIPs to let your company’s leaders know.
Is your timeshare company just bad – or worse? Let us know at info@timesharefacts.com.
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