“Sales Rep Used My Mother’s Death As Sale Tactic”
Sometimes the headline writes itself.
Combing through the hundreds of comments about Hilton Grand Vacations on Reddit, we recently came across a tale so troubling, but so straightforward, anyone considering buying a timeshare with Hilton should definitely read it and beware.
Here are the highlights:
“Thank you for all that shared information about the company and your experience with Hilton. It gave me the power to walk out of my sales presentation without signing anything. Though I did walk out in tears.”
“I took the bait with their email and decided a cheap vacation for a belated birthday present after the horrible year I had was worth the 2 hours sales pitch.”
“My mother died this year.”
“I had to pay out of pocket for the funeral because she had no life insurance and no money.”
“Needless to say, financially, I’m just not in the place to buy a $44,000 deed for 4,500 points.”
“I told the sales representative that I was interested but not this year.”
“I finally told him that my mother died this year and I am still paying of the funeral costs. He gave me a minute and said he understood because his parents have both passed.”
You would think that would be the end of things.
But not at Hilton.
“And then the sales rep used a sales tactic that was so vile, I cannot believe he tried it.”
“The representative had the nerve to say that I probably regret all the vacations that I didn’t take with my loved ones before they died and that no one is promised tomorrow…”
CAN YOU IMAGINE?
“I broke down in tears and then demanded that I leave.”
“So, just know, they will literally use anything to shame and guilt you into signing that day.”
For once, we have nothing to add.
Except this:
Is shaming customers about the time they weren’t able to spend with dearly departed loved ones really how Hilton wants to do business?
That’s a question Mark Wang, the CEO of Hilton Grand Vacations, should have to answer. Let’s email him at mark.wang@hgv.com and ask.
Chris Nassetta, President and CEO of Hilton Worldwide, should explain how this can happen at Hilton. Email him at christopher.nassetta@hilton.com to find out.
Maybe Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC, knows. Email him at jgamel@arda.org to see if he can explain what’s going on at Hilton.
Do you think your timeshare company’s leaders would approve of Hilton’s “vile” tactics? Use this list of ARDA VIPsto contact them.
Have you had to suffer through a sales presentation that goes lower than Hilton’s? Share it with us at info@timesharefacts.com.
PS: Follow us on social media. Twitter Facebook Instagram
