Have you ever been so frustrated, you just wanted to shout out loud at the universe?
Or maybe shout out loud… hoping it’s not just you… that you aren’t alone in your frustration?
Kinda like this pretty simple question that someone posted to the universe…on Reddit:
“Anyone have experience with Hilton Grand Vacations?”
Holy moly.
The Reddit universe answered back… Boy, did they ever!
And it wasn’t positive.
In fact, the response from one Hilton customer was pretty direct.
“DO NOT BUY ANTYHING FROM THEM!”
Not exactly a ringing endorsement, is it?
Another had a few choice words about Hilton’s performance.
“I cannot stress enough how disappointed I am with Hilton Grand Vacations.”
“It’s clear that their primary goal is to keep your money without providing the promised service.”
Some warned about listening to Hilton’s promises, after their own run-ins with the company.
“Worst of the worst. Cannot believe they even exist as a company. Stay away at all costs. Not even worth sitting through to get a crappy deal on whatever they are offering.”
It sure doesn’t sound like Hilton Grand Vacations generates much love for the Hilton name.
“What was a reasonably good but pricey program turned into a horror show. I reached Elite Premier but the maintenance fees became unbearable. I lost thousands.”
It would seem that a good company, with a known brand like Hilton would attract more appreciation and loyalty, and encourage more business by word of mouth and testimony.
But the universe… at least according to customers shouting it out on Reddit, would seem to have a difference impression.
“I once ran into the CEO Mark Wang in Orlando. Awful man…a dishonest, impeccably dressed cult leader who is full of himself.”
Ouch!
That’s not the kind of reputation anyone wants to have.
But it seems to be the one Mark Wang is creating as CEO of Hilton Grand Vacations. Let’s ask him if he thinks it’s helping him or Hilton by emailing him at mark.wang@hgv.com.
Does Chris Nassetta, President and CEO of Hilton Worldwide, think reviews like these are good for the Hilton brand? Let’s email him at christopher.nassetta@hilton.com to find out.
And do you suppose that Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC, is happy with what Mark Wang is doing for the reputation of the industry? Email Jason at jgamel@arda.org and see.
What kind of reviews would you give your own timeshare company? Use this list of ARDA VIPs to share them with your company’s leaders.
What would you prefer for others know about your timeshare company? Tell us at info@timesharefacts.com
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