We know some of you would like to be a fly on the wall… to find out what really goes on in a Hilton Grand Vacations timeshare presentation…
Aside from the hours of your life you could never get back, and the stress that these meetings seem to invite…
,,,wouldn’t it be satisfying to find out what Hilton representatives actually say (and don’t say) to prospective customers?
Like most timeshare companies, Hilton takes special precautions to prevent their sales presentations from being recorded…like taking everyone’s cell phones away before the presentation starts!
So we were excited to discover, among the hundreds of complaints against Hilton filed with the Better Business Bureau, the story of a resourceful disabled veteran who was finally able to get Hilton on the record.
“June 17, 2024, I attended a Timeshare meeting. During the meeting, I was informed I would receive 2 vacations which I could take up to 7 days per vacation giving a total of 14 days.”
“I was also informed that I could use one of those vacations for an all exclusive trip.”
“July 9, 2024, I called to make reservations for a 7 day trip and was informed I did not have 7 days per trip but 7 days for both trips.”
Hmm. It already sounds like this record features some of Hilton’s greatest hits.
“It was also confirmed that I cannot use the vacation for an all exclusive trip.”
Shocker.
“At that time, I requested a full refund from Hilton Grand Vacations due to the knowing lies the representative (KC) presented during the June 17, 2024, meeting. I also contacted by my credit card company to request a full refund.”
“Hilton Grand Vacations contacted the company and informed them I was responsible for the agreement because I signed the agreement.”
Not so shocking – that’s one of Hilton’s favorite tunes.
“However, I have a full recording of the Timeshare meeting with KC confirming he knowingly lied about the offer and fabricated all details during the meeting including him not providing me with a full copy of the agreement.”
Well, now. That deserves significant airtime.
“My recording is cut and dry and clear, Hilton Grand Vacations lied to me and my wife about offers and misled us into believing we would receive something that was not part of their offers.”
And even at Hilton, this vet’s resourcefulness is winning over fans.
“Hilton Grand Vacations customer services concluded (after hearing the recording) they were appalled, and I should receive a full refund plus compensation.”
But Hilton HQ wouldn’t hear of it. They didn’t refund his money.
“This has been a horrid process and Hilton Grand Vacations should NEVER knowingly take advantage of a 100% disabled veteran or any customer for that matter.”
On the flip side, this veteran is willing to give Hilton better treatment than he received.
“Before I make this a legal matter, Hilton Grand Vacations needs to do what is right and that is refund my funds and reschedule my vacation to another location that does not have lying employees working for Hilton Grand Vacations.”
We wish him luck in getting the refund AND in finding a Hilton property without lying employees.
In the meantime, let’s lay down some tracks of our own, starting with Mark Wang, the CEO of Hilton Grand Vacations. Email him at mark.wang@hgv.com and ask when he’s going to stop Hilton’s hit parade of lies.
And let’s see if Chris Nassetta, President and CEO of Hilton Worldwide, is singing the same tune as Mark Wang. Email him at christopher.nassetta@hilton.com to find out if he ever gets tired of counting down the hits against timeshare customers.
Let’s also email Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare companies in Washington, DC, at jagamel@arda.org to ask when he’ll stop singing backup for Hilton.
Don’t like what you’re hearing from your timeshare company’s leaders? Use this list of ARDA VIPs to tell them to change their tune.
Have a song to sing about your timeshare experience? Get it on the record by emailing info@timesharefacts.com
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