Beware of Capital Vacations Bearing Gifts
At some point in school, we all learned the tale of the Trojan horse. But to recap: After unsuccessfully attacking the city of Troy for ten years, the invading Greeks…
“This is Fraud” at Hilton Grand Vacations
Why do you suppose timeshare companies always rush new owners through the signing of sales documents at the end of a lengthy sales pitch. Could it be so the owners…
“Betrayed and Disillusioned” by Hilton
“Membership has its privileges.” That’s the motivating force behind every business built on membership fees – from country clubs to wholesale warehouse stores, even American Express! Well, every membership business…
Why Hilton Takes Up All Your Time
It’s ironic, isn’t it? It’s called the “timeshare industry.” But it really seems to be not interested in sharing time at all! Timeshare sales pitches go on so long. And…
Avoid Capital Vacations at All Costs
The Halloween season seems to get longer every year. “Trick or Treat” specials on candy and costumes start on Labor Day. Inflatable pumpkins and giant skeletons pop up in front…
Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think…if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, retirees make up a significant share of timeshare owners.…
A Simple Plea to Hilton
In theory, timeshare ownership shouldn’t be that complicated. In return for the money you give your timeshare company, the company gives you access to beautiful properties in beautiful locations…
Important Questions for Hilton
There are so many questions that timeshare owners have for Hilton Grand Vacations. It’s really hard to guess what will generate the next collective outrage. Coercive sales tactics? Or maybe…
Capital Vacation Makes the Wrong Headlines
TITANIC SINKS, 1500 DIE (The Boston Globe) MEN WALK ON MOON (The New York Times) APPLE SEEKS TO REDEFINE PHONE (The Los Angeles Times) The best headlines tell…
Customer Depreciation at Hilton
Most successful businesses invest a lot of time and money so that their customers know how much they appreciate their business. After all, customer appreciation is fundamental to building customer…