Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think…if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, retirees make up a significant share of timeshare owners.…
Plenty of Blame for Hilton (and Diamond)
If you’re a Diamond Resorts timeshare owner, you can be forgiven for being a little confused. Who should get the blame for all that’s gone wrong for Diamond owners since Hilton Grand Vacations bought Diamond in 2021…
Lost in Transitions at Hilton/Diamond
Transitions are hard, especially when they involve the death of a loved one. Diamond Resorts professes to recognize that. And they sure seem empathetic on their website when promoting the Diamond Transitions program, which offers a what…
Driven to Suicide by Diamond
“I would like to apologize to my family, brothers + sisters and in-laws for my actions.” That’s how Alfred Jeung began the suicide note he left behind before taking…
“47.6% of our Income to Diamond”
Sometimes you wonder if there is a special place reserved in hell… …for people who deliberately take advantage of our elders. We wonder about it when we read…
Diamond “is no better than phone scammers”
“Respect your elders.” It’s one of the first lessons we teach our children. And yet...somehow it is a lesson that the adults at Diamond Resorts seem to have forgotten. Or don’t…
Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of…
Elder Abuse at Diamond
Now there’s an email subject line that grabs your attention. Elder abuse is a pretty serious charge. But it seems justified after we read the full message from…
Diamond’s Elder Abuse is Where the Money Is
It’s probably the most quoted line from a criminal ever. The story goes that when a reporter asked Willie Sutton, whose bank-robbing career spanned 40 years, why he robbed…
Buyer’s Remorse with Diamond
Buyer’s remorse. In a recent survey, 85% of timeshare owners expressed regret about their timeshare purchase. We’re pretty sure Hilton Grand Vacations is familiar with the concept. If their owners’ disappointing experiences weren’t…