Transitions are hard, especially when they involve the death of a loved one. Diamond Resorts professes to recognize that. And they sure seem empathetic on their website when promoting the Diamond Transitions program, which offers a what…
“I would like to apologize to my family, brothers + sisters and in-laws for my actions.” That’s how Alfred Jeung began the suicide note he left behind before taking…
Sometimes you wonder if there is a special place reserved in hell… …for people who deliberately take advantage of our elders. We wonder about it when we read…
“Respect your elders.” It’s one of the first lessons we teach our children. And yet...somehow it is a lesson that the adults at Diamond Resorts seem to have forgotten. Or don’t…
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of…
Now there’s an email subject line that grabs your attention. Elder abuse is a pretty serious charge. But it seems justified after we read the full message from…
It’s probably the most quoted line from a criminal ever. The story goes that when a reporter asked Willie Sutton, whose bank-robbing career spanned 40 years, why he robbed…
Buyer’s remorse. In a recent survey, 85% of timeshare owners expressed regret about their timeshare purchase. We’re pretty sure Hilton Grand Vacations is familiar with the concept. If their owners’ disappointing experiences weren’t…
It’s always been a bit of a headscratcher. If the vision of the timeshare industry is, as its trade association, the American Resort Development Association (ARDA), claims, “to put…
Recently we brought you the story of Quan Nguyen, a sales director for Diamond Resorts International, who was fired for being too ethical. Nope - that’s not a typo. According to Mr. Nguyen’s lawsuit, he…