Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of…
Buyer’s Remorse with Diamond
Buyer’s remorse. In a recent survey, 85% of timeshare owners expressed regret about their timeshare purchase. We’re pretty sure Hilton Grand Vacations is familiar with the concept. If their owners’ disappointing experiences weren’t…
What’s Specifically Wrong with Hilton
It might surprise you to find out that we can sympathize with timeshare companies like Hilton Grand Vacations. Well, maybe just a little. After all, when you read through the hundreds of…
Another Timeshare Mystery Solved
It’s always been a bit of a headscratcher. If the vision of the timeshare industry is, as its trade association, the American Resort Development Association (ARDA), claims, “to put…
Justice Denied at Hilton
"Justice delayed is justice denied,” is a legal saying that pre-dates Biblical times. It also explains a lot of interactions with Hilton Grand Vacations. We found a prime example…
Everything Hilton Told Them Was Not True
Breathtaking. Simply breathtaking. That’s the only we can describe the most blatant disregard for the American Resort Developers Association (ARDA) Code of Ethics by Hilton Grand Vacations we’ve come across in the hundreds…
“This is Fraud” at Hilton Grand Vacations
So why do you suppose timeshare companies always rush new owners through the signing of sales documents at the end of a lengthy sales pitch. Could it be so the owners…
“Betrayed and Disillusioned” by Hilton
“Membership has its privileges.” That’s the motivating force behind every business built on membership fees – from country clubs to wholesale warehouse stores, even American Express! Well, every…
Why Hilton Takes Up All Your Time
It’s ironic, isn’t it? It’s called the “timeshare industry.” But it really seems to be not interested in sharing time at all! Timeshare sales pitches go on so long. There’s…
Is ANYTHING Too Unethical for Diamond?
Recently we brought you the story of Quan Nguyen, a sales director for Diamond Resorts International, who was fired for being too ethical. Nope - that’s not a typo. According to Mr. Nguyen’s lawsuit, he…