Despite plenty of material to work with, it’s not always easy here at Timeshare Facts to catalog ALL the ways Capital Vacations mistreats its timeshare owners.
Especially if you take a read through the hundreds of complaints against Capital Vacations that owners have filed with the Better Business Bureau. It can get a little…well, overwhelming.
There’s just SO MUCH to keep track of!
So, it was a bit of relief, really, when we came across Craig’s complaint from last year. Because Craig does a really good job of putting his long history of abuse at the hands of Capital Vacations into three useful, easy to understand buckets.
“I can’t emphasize enough how much regret and frustration my family and I feel after dealing with Capital Vacations. What was supposed to be a stress-free investment in our vacations has turned into a bundle of unmet promises, confusion, and relentless financial stress.”
It all starts with the initial sales pitch.
“Deceptive Sales Practices: When we first purchased, we were assured we weren’t buying a timeshare. Yet here we are, locked into what feels exactly like a timeshare situation.”
Then, there’s the constant pressure to upgrade.
“Broken Promises and Over-Promising: We’ve now upgraded three times since our initial purchase. However, those upgrades have only brought more financial burden and no real benefits.”
“We still can’t get reservations to the places we want.”
“We were told we’d be able to turn in points for cash to pay our membership. Another lie.”
“Even refinancing for a lower rate, as they claimed we could do, seems impossible.”
And finally, it’s always about the money.
“Relentless Billing and Confusion: Capital Vacations has continued billing us, and it’s unclear what we even own at this point.”
“We were sold a membership, not a timeshare, and yet it feels like we’re entangled in a never-ending cycle of payments. We’ve also been told the solution to our issues is to buy MORE points.”
“It is never enough.”
No, it isn’t. Not ever with Capital Vacations.
Along with his helpful three bucket analysis of abuse, Craig has sound advice for potential timeshare owners.
“To anyone considering Capital Vacations, be cautious and question everything. In fact, don’t even consider it. Run the other way!”
We’re not sure that’s the kind of advice that Travis Bary, the co-president of Capital Vacations, finds helpful, but he should. Let’s email him at tbary@capitalvacations.com to ask when he’ll start changing things for the better at Capital Vacations.
We wonder whether Jason Gamel, the president and CEO of the American Resort Development Association (ARDA), which represents timeshare companies in Washington, DC, finds Craig’s complaint of use when evaluating Capital Vacations’ performance. Email Jason at jgamel@arda.org to find out.
Someone who should find Craig’s buckets of abuse beneficial is Kenneth McKelvey, the chairman of ARDA’s Resort Owners Coalition, which claims to represent the interests of timeshare owners. On the other hand, he’s an executive consultant to Capital Vacations, so, maybe he doesn’t appreciate Craig’s help. Let’s email him at consumer@arda-roc.org and see what he thinks.
Did you find Craig’s buckets helpful? Use this list of ARDA VIPs to share them with your company’s leaders.
Anything Craig missed? Let us know at info@timesharefacts.com.
PS: Follow us on social media. Twitter Facebook Instagram
