No one wants more paperwork from their timeshare company.
 
Usually, owners find there was too much paperwork – making it hard to keep track when they were coerced into signing after hours-long sales presentationsand high-pressure sales tactics.
 
So, this complaint from Sharon and Jerry stood out. They want help from the Florida Attorney General’s office in getting a Bluegreen promise in writing. 
 
Their experience with Bluegreen began with so much hope…
 
“During the timeshare sales presentation, Bluegreen showed us beautiful properties and promised us a dream vacation experience that we could not afford otherwise. They sold us on the idea that it was a good investment for both our and our children’s futures, and that we could go anywhere we wanted at any time. 
 
“However, none of these promises were true.”
 
And there you have it.  So far, “par for the course” at Bluegreen.
 
“Since purchasing the timeshare, we have been unable to stay in the type of properties we were shown as they have consistently been subpar and outdated.”
 
Okay, actually “subpar” in Sharon and Jerry’s case.
 
“We have had to cut several vacations short due to the disappointing accommodations.” 
 
“Furthermore, in order to book the properties we want, we have to plan a year in advance, which is not feasible for us as business owners.”
 
Sharon and Jerry aren’t the first Bluegreen owners to have this kind of disappointing experience. But here’s where it gets interesting.
 
“We recently spoke with one of Bluegreen’s customer care managers for assistance with cancelling our timeshare. She offered to release us from our timeshare for a $5,000 exit fee payment.”
 
FIVE THOUSAND DOLLARS? Just to leave?
 
But that’s not even the most distressing part.
 
“However, she refused to send any information regarding this release offer in writing.”
 
What? 
 
That seems like the least Bluegreen could do – especially considering all the other promises they’ve broken to Sharon and Jerry.
 
Unless…Bluegreen doesn’t really intend to keep the promise in the first place.
 
“We need assistance in cancelling our timeshare and obtaining written confirmation that our timeshare will in fact be cancelled if we pay any sort of exit amount.”
 
Totally understandable.
 
This seems like one case where getting more paperwork from Bluegreen is the smart thing to do.
 
Which makes us wonder: why won’t Bluegreen put their offer in writing?
 
Let’s see if Bluegreen president and CEO Alan Levan will tell us. Email him at alan.levan@bluegreenvacations.com and ask what Bluegreen’s so afraid of.
 
We should also contact Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), which represents the timeshare industry in Washington, DC. Let’s email him at jgamel@arda.org to see if he knows why one of his most important members is scared to document their offers.
 
Is there something you’d like your timeshare company to commit to in writing? Use this list of timeshare VIPs published by ARDA to let your company’s leaders know.
 
Did your timeshare company refuse to put a promise on paper? Let us know at info@timesharefacts.com
 
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