After all the complaints that Bluegreen owners have shared with us, it makes you wonder, what drives Bluegreen management and staff to behave the way they do?
Helpfully, Bluegreen’s website has a page titled “What drives us?” to answer that exact question.
“At Bluegreen Vacations, we’re in the business of creating lasting vacation memories. Our purpose is to provide our owners and guests with a great vacation experience, every time.”
Who wouldn’t want a piece of that?
Bluegreen owner Victoria certainly did. But, as she shared with us in a recent email, far from getting vacations to remember, she faced ordeals she’ll never forget.
“I am writing to express my deep concerns and frustrations regarding the Bluegreen Vacations. As a customer who has invested in this program, I feel compelled to share my experiences, as they have fallen far short of the promises made during the initial purchase.”
“When I first decided to invest in Bluegreen Vacations, I was drawn in by the promise of memorable vacations and luxurious accommodations.”
Just like the website says!
And did Bluegreen deliver?
Sadly, no.
“My experience has been anything but satisfactory.”
Oh my.
“It seems that Bluegreen Vacations consistently oversells and under delivers on its commitments.”
That doesn’t sound like “a great vacation experience.”
“The availability of desirable accommodations is extremely limited, and even when a reservation is secured, the dates are often far in the future. This makes it nearly impossible to plan a spontaneous getaway or enjoy a vacation when desired.”
So much for the “every time” guarantee.
“Additionally, I have found that many of the resorts associated with Bluegreen Vacations are in need of significant repairs and maintenance.”
It appears the “only lasting vacation memories” Bluegreen created for Victoria are of rundown rooms.
To add insult to injury, Bluegreen costs a fortune.
“Furthermore, the maintenance dues associated with the Bluegreen Vacations mortgage program are exorbitant and continue to escalate with each passing year.”
“In conclusion, I am deeply disappointed by the lack of fulfillment of promises made by Bluegreen Vacations.”
Whatever is driving Bluegreen, it doesn’t seem to be providing their owners “with a great vacation experience, every time.”
Maybe Bluegreen president and CEO Alan Levan has forgotten that Bluegreen’s purpose is to create good memories? Let’s send him a reminder by emailing him at alan.levan@bluegreenvacations.com.
Someone who might be interested in finding out that Bluegreen is driving customers away from the timeshare industry is Jason Gamel the President and CEO of the American Resort Development Association (ARDA), which represents the timeshare industry in Washington. Let him know that Bluegreen is creating the wrong kind of lasting memories at jgamel@arda.org.
Had something less than a great experience with your timeshare? Use this list of timeshare VIPs published by ARDA to let your company’s leaders know.
Let us know how your timeshare company is overselling and under delivering at info@timesharefacts.com
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