| We got this in our inbox the other day: “Our nightmare story” “We have been a part of the Wyndham Time Share program for many years (starting when it was called “WorldMark”). While we enjoyed most of our trips, it was annoying to be pressured at the beginning of each vacation to attend a “seminar” to “learn about new opportunities” with our ownership. Of course a “free excursion” was the enticement to attend. On our last trip we were completely SUCKERED and, sadly, we fell for it.” “We were promised that if we upgraded we would be able to “rent out” some of our weeks to generate “rent” which would “cover the cost of our monthly dues.” We were also assured by the salesman (Mark in Kona, HI) that he would “help us learn the rental process.” Both of these promises were LIES.” “After we returned from our trip, we downloaded paper copies of the documents we had signed in a “Zoom” meeting with a Worldmark agent. We read through the paperwork and were stunned to read the statement: NOT BUYING FOR MAINTENANCE FEE OFFSET “We understand that WorldMark by Wyndham may present various programs from time to time that may provide me with opportunities to offset a portion of my maintenance fee obligation with my Vacation Credits. I acknowledge that I am not basing my purchase today on any of these programs and I have no expectation that my participation in these programs will fully or continuously offset all my maintenance fee obligation.” “It is VERY important to note that the above statement was the ONLY page of our documents which did NOT have our signatures! Meaning that the page with this statement was NOT shown to us in our “Zoom” meeting. Had this been shown to us at our meeting, we NEVER would have completed the ($15,000) upgrade.” “We tried to contact the salesman (Mark) who sold us the upgrade. He did not return our call. So we had to contact the concierge at the Kona, HI resort where we stayed to complain. Mark finally called us back. We told him we wanted to cancel our contract. He said he would start that process. BUT, soon afterwards, his supervisor ( Mr. Yamagata Kona, HI) contacted us and said we only had SEVEN days to nullify the contract. So we were beyond that seven day limit. We were trapped.” “No where in the contract we signed was a seven day limit stated. How convenient for Wyndham to have a seven day limit when people attend seminars a the beginning of their vacation and the seven days will lapse before people get home and discover that they were scammed.” “Then we called a “customer care” phone number (to the offices in Florida). After an hour long wait, spoke with a “customer care” agent who said, This is a ‘he said/she said’ situation and refused to cancel our contract.” “We hope our story helps build a case against Wyndham.” Feel strongly about how you think Wyndham operates? Michael Brown is the CEO of Wyndham Destinations. His email address is: michael.brown@wyn.com Stephen Holmes is Chairman of the Board. His email address is: steve.holmes@wyn.com Feel free to email them how you feel. Tell us your timeshare horror story, too. Send it to us at info@timesharefacts.com. PS: Follow us on social media. Twitter Facebook Instagram |
