There’s a big difference…between getting lost and being abandoned.
 
When you choose a path that doesn’t end up where you intended, you are lost.
 
But…when somebody else leads you down a path and then leaves you high and dry…
 
Well, you have quite simply been abandoned!
 
This is an important distinction when it comes to timeshare companies.
 
Most timeshare companies want you to believe that any problems with your timeshare – increasing fees, lack of availability, the inability to sell your unit or points – are because YOU weren’t paying attention when you started down your timeshare path.
 
But the truth is, most customers run into trouble because the timeshare company intentionally led you intothe wilderness and leave you to fend for yourself.
 
That was certainly the case with this complaint we found among the hundreds of complaints against Diamond Resorts we found filed with the Better Business Bureau. 
 
“I am writing to complain about the deplorable treatment that we’ve received from Diamond Timeshare.”
 
“Our experience with Diamond began with a deceptive sales pitch.”
 
“We were offered multiple gifts to attend a meeting which we believed was simply to get to know the property.”
 
“However, we were subjected to a high-pressure sales pitch by [DIAMOND AGENT NAMES REDACTED] who insisted that we needed the timeshare to save money on travel, despite our repeated objections.”
 
See? These customers didn’t even want to go down the timeshare path!
 
“We were shown an impressive room and promised a full week at the resort for our family if we signed the paperwork that same day.” 
 
“Just step this way!” It seems so simple.
 
“However we never received the vacation and when we tried to book it, we were told there was no such offer.”
 
Diamond left them on their own – all alone.
 
“We’ve NEVER been able to utilize our points however we stayed at one of the properties for an ‘orientation’ where they were supposed to show us how to use our points but they didn’t do anything but more sales pitches to get us to buy more.”
 
Ironic that Diamond’s “orientation” sessions are designed only to lead customers deeper into the timeshare quagmire.
 
“We feel that we were completely manipulated into signing the timeshare agreement, and we have been met with nothing but roadblocks to cancel.” 
 
It’s not enough that the customers are lost – Diamond puts up obstacles to keep them from finding a way out!
 
“It is outrageous that Diamond would resort to such behavior to make a sale, only to then abandon their customers when they turn out to be dissatisfied.”
 
It sure is.
 
Sounds like it’s time for a change of course at Diamond. 
 
Mark Wang is the CEO of Hilton Grand Vacations, which purchased Diamond Resorts in 2021. Let’s tell him Diamond should be finding solutions for customers instead of ditching them. You can email him at mark.wang@hgv.com.
  
We can also ask Jason Gamel to help. He’s the President and CEO of the American Resort Development Association (ARDA), the trade association that represents the timeshare industry in Washington, DC. Let’s see if he’s willing to tell Diamond they need to do more to help customers find their way. His email jgamel@arda.org. 
  
Disoriented by your timeshare company’s practices? Use this list of ARDA VIPs to contact its leaders to find a way out.
  
Has your timeshare company left you out in the cold?  Share your story with us at info@timesharefacts.com 
  
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