| Westgate Resorts sales reps seems to think of themselves as heroes. It’s pretty arrogant. And fanned by senior execs like Westgate Vice President Richard Siegel. But ask a Westgate owner if they agree… …and there’s a pretty good chance they’ll say the sales agent who talked them into a timeshare is less of a hero…and more of a zero…or worse. That’s because Westgate agents and staff tend to…well…disappear after they’ve made the sale. In fact, you could probably throw a dart into the 4,256 pages of complaints against Westgate compiled by the Florida Attorney General’s office and hit a story where sales agents simply can’t be found, despite all the promises they made to help. We didn’t throw any darts, but we did find a story from Kristyn of Huntsville, Alabama that recounts the less than heroic behavior she was subjected to by just about everyone at Westgate. “The initial presentation started as a 90-minute event, which then turned into an over 4-hour presentation, making us miss a day at Disney with our son because of it.” Heck. After four hours it sounds like Krystin certainly could have used some rescuing! “Westgate painted a very pretty picture for us when presenting this timeshare membership of theirs.” “They stated that we would have access to discounted stays at other resorts at any time we would need it. They even said that it would be much less expensive than having to book hotel stays.” “We very much wish this were true.” Uh-OH. “In trying to understand the contract better after we got home, we called our representative, and we were never able to reach him.” As they say…crickets! “Any time we attempted to use any of the benefits they told us about, no one could ever assist us.” Not so golden silence. “In the presentation our representative was informing us that we would be able to make a profit by renting our unit to pay the mortgage. No one could ever assist us with that either.” Zip! “Never once did anyone assist us to get anything booked, which was promised to us.” Zilch! “Overall, nothing that we were promised came through.” Zero! “Had we known the truth behind this timeshare, never would we have signed.” Sadly, all of Krystin’s efforts to enjoy her Westgate ownership were for naught. The real villain here is David Siegel, Westgate’s CEO and president. It’s time to tell him that Westgate’s no-shows should be nixed. David’s email is david_siegel@wgresorts.com Someone else who should hear about Westgate’s dastardly behavior is Jason Gamel, the President and CEO of the American Resort Development Association (ARDA), which represents timeshare companies in Washington, DC. Let’s email him at jgamel@arda.org and see if he thinks Westgate needs fewer zeroes and more heroes. Does your timeshare company need to engage in some heroics to keep its promises? Use this list of ARDA VIPs to contact its leaders and let them know. And remember, if your timeshare is doing nothing to help, let us know at info@timsharefacts.com PS: Follow us on social media. Twitter Facebook Instagram |
