“Betrayed and Disillusioned” by Hilton
“Membership has its privileges.” That’s the motivating force behind every business built on membership fees – from country clubs to wholesale warehouse stores, even American Express! Well, every…
Why Hilton Takes Up All Your Time
It’s ironic, isn’t it? It’s called the “timeshare industry.” But it really seems to be not interested in sharing time at all! Timeshare sales pitches go on so long. There’s…
Is ANYTHING Too Unethical for Diamond?
Recently we brought you the story of Quan Nguyen, a sales director for Diamond Resorts International, who was fired for being too ethical. Nope - that’s not a typo. According to Mr. Nguyen’s lawsuit, he…
Where Did All the Ethics Go at Diamond?
Ever wonder why so many unethical people are drawn to sales positions with timeshare companies? It can’t just be a coincidence. Sure, there are commissions and incentives that…
Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of timeshare owners.…
ARDA’s Antithetical Ethics Code
You could have knocked us down with a feather! The timeshare industry… wait for it… they have a code of ethics! Seriously! Who knew? In fact, the American Resort Development Association (ARDA), the trade association for…
A Simple Plea to Hilton
In theory, timeshare ownership shouldn’t be that complicated. In return for the money you give your timeshare company, the company gives you access to beautiful properties in beautiful locations when you’re…
Important Questions for Hilton
There are so many questions that timeshare owners have for Hilton Grand Vacations. It’s really hard to guess what will create the next collective outrage. Coercive sales tactics? Or maybe promised buy backs that…
Customer Depreciation at Hilton
Most successful businesses invest a lot of time and money so that their customers know how much they appreciate their business. After all, customer appreciation is fundamental to building customer loyalty. Apparently, Hilton Grand…
Hilton’s “Outright Lie”
Give the hundreds upon hundreds of horror stories we have shared at Timeshare Facts, do you ever wonder… Why would anyone ever sign up for a timeshare in the first place? The answer seems to…