You all would probably agree…
It’s mind boggling how many stories we have been able to share about how timeshare companies abuse timeshare owners. And you’ve probably noticed we often can’t help but add our own two cents about the unscrupulous nature of each situation.
But from time to time, we find a story is so straightforward…so upsetting…and so outrageous, it leaves us speechless.
That’s the way we felt about Sabrina’s tale, which we found among the hundreds of complaints against Hilton Grand Vacations on file with the Better Business Bureau.
So here it is.
“A Hilton Grand Vacations timeshare was presented to us 26 Sept 2025.”
“False information was provided using aggressive sales tactics. Fast paced sales used smoke and mirrors showcasing properties that are unavailable or simply do not exist.”
“The agent whom we signed with frequently paused our questions, muted the exchange from supervisors’ ears where he advised us to just be quiet not to worry and wait until after to ask, all would be taken care of.”
“This concerned us, but we regrettably signed under this pressure.”
“I was heavily pregnant, tired, hungry and drained.”
“We signed our letter notice to cancel and left it with a staff member at the service desk prior to check out. We were not provided a signed & dated copy but were advised it would be taken care of.”
“Our membership has not been canceled and I was recently informed they have no notice of cancellation on file.”
“We want this gone. There is no intent to use it. Our finances cannot manage this.”
“We have 4 children. I am on maternity leave with little benefits for 18 months and a terminal parent who requires financial support. My return to work is expected to end in medical discharge due to birth injuries.”
“I would like our cancellation request found or acknowledged and honored.”
“The timeshare service desk at the Hilton Cancun Resort ought to have been responsible for it once accepted for processing. The contract should also be void once the actions of the agent are considered.”
Okay. We have found our voice.
WHAT IN THE WORLD…HILTON?
Sabrina handed her rescission letter directly to a Hilton Grand Vacations representative before she even left the property!
Now Hilton can’t find it, despite the fact that Hilton’s own representative said it would be handled?
And somehow that’s SABRINA’S fault?
C’mon Hilton. Even by Hilton’s admittedly low standards, this is way out of line.
It is exactly this type of egregious behavior on the part of timeshare companies like Hilton that the proposed Timeshare Transparency Act (S.3502) is designed to mitigate.
Essentially, it’s a long overdue “bill of rights” to prevent timeshare consumers from being sold a dream and delivered a nightmare.
Introduced last December by U.S. Senator John Curtis (R-UT) and Senator Adam Schiff (D-CA), the Timeshare Transparency Act (TTA) sets out clear, commonsense requirements for timeshare companies, so consumers understand exactly what they are purchasing:
- Total Cost Disclosure: Requires a single document itemizing all acquisition and maintenance costs (including fee increases).
- 14-Day Cancellation Period: Grants buyers in all states a 14-day, penalty-free period to cancel contracts.
- Exit Options: Requires clear, documented procedures for exiting ownership.
- Review Period: Allows buyers to review documents privately without high-pressure sales staff present.
- FTC Enforcement: Empowers the Federal Trade Commission to enforce these regulations.
However, to be considered further by the U.S. Congress, the Timeshare Transparency Act needs more support.
If you agree, contact your U.S. Senators and U.S. House Representative. Tell them you support the Timeshare Transparency Act (S.3502). Share your own timeshare horror story. Tell your representatives you’re tired of seeing families “misled and flat-out lied to” by an industry that seems to value profits over fairness and transparency.
- Find your Senator: senate.gov
- Find your Representative: house.gov
It’s also time to tell Mark Wang, the CEO of Hilton Grand Vacations, enough is enough. Email him at mark.wang@hgv.com to find out what it will take for him to do right by Sabrina after she did everything right.
And if Mark Wang can’t be counted on to do the right thing, let’s see if Jason Gamel, the CEO and President of the American Resort Development Association (ARDA), the trade association of the timeshare industry, will. Email Jason at jason.gamel@arda.org and ask if he’s willing to tell Mark Wang that Hilton’s behavior is putting the whole timeshare industry in the wrong.
Something not right at your timeshare company? Use this list of ARDA VIPs to contact your company’s leaders.
Has your timeshare company wrongly blamed you when you did everything right? Let us know at info@timesharefacts.com.
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