Is ANYTHING Too Unethical for Diamond?
Recently we brought you the story of Quan Nguyen, a sales director for Diamond Resorts International, who was fired for being too ethical. Nope - that’s not a typo. According to Mr. Nguyen’s lawsuit, he…
Where Did All the Ethics Go at Diamond?
Ever wonder why so many unethical people are drawn to sales positions with timeshare companies? It can’t just be a coincidence. Sure, there are commissions and incentives that…
Preying on Seniors at Capital Vacations
There are lots of reasons someone might consider working rather than retire. Some people really enjoy what they do. Why not keep working? Others plan to work part-time because they…
Capital Vacations’ Unwanted Birthday Surprise
Who doesn’t like a birthday surprise? Well…maybe Mark, for one. He’s a Capital Vacations owner. It’s not his fault. We think you’ll forgive Mark for going a little sour on birthdays after you hear how Capital Vacations surprised…
Where’s the Dignity at Hilton Grand Vacations/Diamond?
You’d think that if there was anyone the timeshare industry would treat with dignity and respect, it would be retirees. After all, they make up a significant share of timeshare owners.…
Misinformed by Capital Vacations
In a famous scene from the 1942 classic movie “Casablanca”, the corrupt police captain Louis Renault asks Humphrey Bogart’s Rick Blaine why he came to Morocco. Rick replies, “My health. I came to…
ARDA’s Antithetical Ethics Code
You could have knocked us down with a feather! The timeshare industry… wait for it… they have a code of ethics! Seriously! Who knew? In fact, the American Resort Development Association (ARDA), the trade association for…
A Simple Plea to Hilton
In theory, timeshare ownership shouldn’t be that complicated. In return for the money you give your timeshare company, the company gives you access to beautiful properties in beautiful locations when you’re…
Important Questions for Hilton
There are so many questions that timeshare owners have for Hilton Grand Vacations. It’s really hard to guess what will create the next collective outrage. Coercive sales tactics? Or maybe promised buy backs that…
Customer Depreciation at Hilton
Most successful businesses invest a lot of time and money so that their customers know how much they appreciate their business. After all, customer appreciation is fundamental to building customer loyalty. Apparently, Hilton Grand…